Privacy Policy

1. Presentation

Trophy Craft Ltd is an individual company governed by the Personal Information Protection and Electronic Documents Act (PIPEDA), which offers educational awards. This policy aims to inform you of the manner in which Trophy Craft Ltd collects, uses, communicates, and retains your personal information in accordance with applicable laws and regulations (the “Law”).

2. Collection of Personal Information

As part of its activities, and through the website www.trophycraft.com (the “Website”), Trophy Craft Ltd may collect personal information and anonymous data about you.

For the purposes of this Privacy Policy, “Personal Information” means information and data collected by Trophy Craft Ltd that identifies an individual. “Anonymous data” refers to information that does not allow the identification of the individuals it concerns and is collected passively by connection cookies (cookies) used on the Website. For more details, you can consult our cookies policy.

The Personal Information that Trophy Craft Ltd may collect about you includes your name, title/function, email address, telephone number, billing information, and any information that may be found on your website or that of your company.

No Personal Information is collected by Trophy Craft Ltd unless such information has expressly been communicated to us by telephone, email, or through a form completed on our Website. Trophy Craft Ltd does not intentionally collect Personal Information from minors under 13 years of age. The parent or guardian of such a minor may contact the person responsible for the policy so that the personal information concerning the minor is destroyed.

Trophy Craft Ltd uses the Personal Information collected only for the purposes determined at the time of its collection or for the purposes required or permitted by law.

Thus, Trophy Craft Ltd may use Personal Information to:

• Carry out services;
• Evaluate and understand the needs of its customers;
• Manage the administration of its affairs, including invoicing and payment of its suppliers;
• Develop relationships with clients;
• Apply its internal risk management policies;
• Improve the browsing experience on the Website; and
• Respond to requests sent via the Website.

Unless required or permitted by law, Trophy Craft Ltd undertakes to communicate your Personal Information only in accordance with this policy. Thus, Trophy Craft Ltd may communicate your Personal Information to its employees, subcontractors, consultants, agents, service providers, financial institution, government authorities, and insurer.

The Website may contain links to third-party sites, such as partners, advertisers, or other websites. Trophy Craft Ltd is not responsible for the privacy practices of these third parties. When you click on a link to a third-party site from the Website, we encourage you to exercise caution and review the privacy policy of that third-party site.

Trophy Craft Ltd will only retain Personal Information for a period necessary to achieve the purposes for which it was collected or for the period provided for by law (the “Retention Period”).

For the entire Retention Period, Personal Information will be stored in secure locations and on servers controlled by McInnis Import-Export Inc, which comply with applicable privacy standards. Once the Retention Period has expired, Personal Information will be permanently anonymized or destroyed using secure processes.

By providing Personal Information to Trophy Craft Ltd or its service providers and agents, you consent to such Personal Information being collected, used, and disclosed in accordance with this Privacy Policy or as permitted or authorized by law.

Subject to applicable legal and contractual requirements, you may refuse or withdraw your consent with respect to certain of the purposes provided for in this Privacy Policy, at any time, by contacting the McInnis Personal Information Protection Officer. If you refuse to give your consent to the collection of Personal Information or if you withdraw it, it is possible that Trophy Craft Ltd will be unable to provide you with certain services or information that could be useful to you.

If you provide Trophy Craft Ltd or its service providers and agents with Personal Information about another individual, you represent that you have the necessary authority to do so and/or that you have obtained all required consents from the individual to allow Trophy Craft Ltd to collect, use, and communicate this Personal Information for the purposes determined in this Privacy Policy.

Within the limits provided by the Law, you can contact the person responsible for the protection of personal information of Trophy Craft Ltd in order to obtain:

• Confirmation of the existence of Personal Information concerning you;
• A copy of your Personal Information in a format accessible to you;
• Details regarding the method of collecting your Personal Information;
• An update or rectification of Personal Information concerning you, if it is inaccurate, incomplete, or equivocal, or if its collection, communication, or retention is not authorized by law;
• The destruction of all or part of the Personal Information concerning you.

You can also contact the person responsible for the protection of personal information at Trophy Craft Ltd to withdraw your consent or to file a complaint regarding the processing of your Personal Information.

If you are not satisfied with our response following a request regarding your Personal Information, you can contact the Office of the Privacy Commissioner of Canada at 30 Victoria Street, Gatineau, Quebec, K1A 1H3.

Trophy Craft Ltd undertakes to implement reasonable security measures to ensure the protection of Personal Information, in particular by using an SSL security certificate, as well as the WordFence extension.

Trophy Craft Ltd is not responsible for the loss or deletion of data by users of the Website. Likewise, Trophy Craft Ltd assumes no responsibility for damages caused to users by viruses or computer attacks.

For any requests or questions relating to this Privacy Policy, you can contact Dominic McInnis, responsible for the protection of personal information at Trophy Craft Ltd, by email at sales@trophycraft.com or by mail at the following address:

PO BOX 30091, MISSISSAUGA RPO CITYSIDE, ON, L4Z 0B9.

This version of the Privacy Policy was published on January 27, 2025. Trophy Craft Ltd reserves the right to update or modify this Privacy Policy and the cookie settings of the Website at any time and without notice by publishing a new version on the Website. To this end, you are recommended to regularly consult our policy.